About

Ferris Wheel People Experience Agency envision a world where both people and profit are prioritised equally in the boardroom. And we’re on a mission to help agency owners and leaders to understand and improve their people’s experiences. That means the experiences of their job candidates, their new starters, their existing employees or their departing employees.

Building employee engagement, and an enjoyable employee experience, isn’t a one-time activity. It’s an ongoing, iterative collaboration between leaders and employees that delivers a huge return on investment. Unfortunately, many agencies simply don’t have the workload, or the resource, to dedicate to this.

That’s where Ferris Wheel PX comes in. We take care of your people, while you take care of other business priorities.

Why outsource your people experience work?

From experience we’ve found that, if employee / people experience is someone’s side project, progress and change can be slow – other tasks take priority, action is sporadic and as a result, your people don’t feel like they’re listened to and eventually stop communicating with you.

At Ferris Wheel PX Agency, people experience is our sole focus, not just a side project.

There are other benefits to bringing our agency in to do this work:

  • We bring a fresh set of eyes to the data ensuring opportunities aren’t being missed.
  • We focus purely on your people and what they’re telling the business. We have no conflicting priorities, either on our time, or influencing our recommendations.
  • We take responsibility for delivering action, not just insight.

Our mindset

Communicate > Listen > Understand > Act

All of our work and services are based on an ongoing cycle of Communicate > Listen > Understand > Act.

  • Embed and use 2-way communication with your people – talk ‘with’ them, not ‘to’ them.
  • Listen to your people – you’ve given them a voice, listen to it, learn from it.
  • Understand their experience – clarify, investigate, dissect, accept.
  • Act on the insight – implement changes. Your people aren’t communicating just to make you aware of thing, they’re communicating because you have the power to change things! Use this power.

Then it’s back to the start,

  • Communicate the change(s), and the reason for the change – so often we find that this step is forgotten. If your people aren’t explicitly told what impact their voice is having, they’ll stop talking.
  • Listen to what people are saying now – monitor the impact of your change(s). Look for the next priority issue suggestion.
  • Understand what your people need from you next, and the impact of the changes you’re making.
  • Act on this insight

Repeat, repeat, repeat…

Interested in finding out more?
Contact us today to discover how Ferris Wheel PX Agency can help you to understand and improve your peoples’ experience.

About Lynne, Chief Experience Officer

Lynne Wright, Chief Experience Office, FWPX
Lynne Wright, CExO
(Chief Experience Officer)

During ‘the great pause of 2020’, I had time to reflect, to look inside and increase my awareness of who I am, what I’m passionate about and what value I bring to the world.

Ferris Wheel People Experience Agency is the result of that reflection.

It was created from the belief that although engaged employees are fundamental to business success, some business leaders continue to prioritise profit over people. Something I acutely felt first hand having been, like many in 2020, furloughed and then losing my job to redundancy. It felt like there had to be another way to run a business. And it turns out there is.

My #PeopleANDProfit motto

I soon realised that successful businesses aren’t people-first OR profit-first. The kind of business that people WANT to work for and enjoy the experience of working for, rely on both people-focused initiatives AND profit-focused initiatives. (See my LinkedIn article about this here – https://www.linkedin.com/pulse/how-joe-wicks-podcast-led-evolution-my-motto-lynne-wright/)

These are both skillset I bring with me.

My natural traits and abilities lend themselves to the people side. I bring strengths such as empathy, compassion, and intuitive awareness of others’ needs thanks to a highly sensitive personality.

My experience and background lend themselves to the business side. I understand how agencies are run and the importance of growing profitably. Before setting up Ferris Wheel PX agency, I a was a core employee of a small agency which uniquely allowed me to play both a strategic and operational role in it’s growth.

In summary: I know how important both people AND profit are to agencies and value prioritising both.