Employee Experience
Build an agency that engages and retains employees and enables them to work to the best of their potential.
What are the benefits of Employee Experience?
Businesses who invest in employee experience (EX) benefit from…
… increased revenue and profits
Higher average profit
More profit per employee
Higher average revenue
Higher revenue per employee
Author of The Employee Experience Advantage, Jacob Morgan analysed 250 organisations and found that the best organisations for employee experience outperform companies that don’t invest in employee experience across a range of business metrics.
Read our blog post: The benefits of optimising your employee experience, to learn more.
Our Employee Experience Services
Annual employee surveys
Looking for someone to manage your annual employee survey?
Employee engagement surveys are often used to measure your employee experience. But writing the questions, setting up the survey, analysing the results and identifying the next steps can be time-consuming. FWPXA can manage this whole process for you.
Read our Rufus Leonard case study to understand how this works in practice.
What we do:
- Develop a survey based on your specific areas of interest
- Create a comms plan to increase participation rate
- Analyse the survey responses
- Develop a survey based on your specific areas of interest
Employee pulse survey management
Outsource your regular employee surveys to someone who can regularly dedicate time to it.
Regular pulse surveys are a great way to check in with your employees on a weekly/monthly basis. But you don’t always have the resource to analyse the responses, engage in follow-up conversations and/or act on the findings month after month. FWPXA can take this task off your to-do list.
What we do:
- Regularly check your pulse survey findings
- Highlight any red flags or immediate concerns
- Develop follow-up questions to dig deeper into any areas of opportunity
- Regularly check in with you, sharing the findings and making recommendations
Employee ‘Stay interviews’
Discover why your loyal employees are choosing to stay working for your agency.
[To be written]
What we do:
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- Develop questions based on your specific areas of interest
- Speak to your current employees one-on-one
- Understand their experience
- Prepare a report sharing the findings and making recommendations
Employee focus groups
Involve your employees in key decisions by generating employee feedback.
[To be written]
What we do:
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- Develop questions based on your specific areas of interest
- Speak to a cross-section of your current employees in a group
- Understand their experience or thoughts on your area of interest
- Prepare a report sharing the findings and making recommendations
From day one, Lynne brought enthusiasm in helping us to make AWA a great place to work. Something that was commented upon in glowing terms by those both inside and outside the business.
As CEO of a data driven organisation, I love the fact that Lynne is driven by the numbers part of employee engagement as well as the momentum she created in taking action. Her efforts have paid off in so many ways.
Our Mindset
We work with agency owners and leaders to embed a Communicate, Listen, Understand, Act mindset within their business.
Communicate
Supplement any regular conversations employees have with their manager with employee surveys, interviews or focus groups. Give your employees a voice to speak openly, honestly and, in some cases anonymously.
Listen
Listen to your employees – you’ve given them a voice, listen to it, learn from it. Especially in the case of pulse surveys, don’t just let the insight build up and ignore it.
Understand
Seek to understand their employee experience – ask clarifying questions, investigate key themes, dig deeper into the survey data to understand what’s really being said.
Act
Act on the insight – implement changes. Your employees are communicating because you have the power to change things! Use this power.
Interested in finding out more?
Our Employee Experience Insights
The benefits of optimising your employee experience
In Deloitte's 2019 Global Human Capital Trends report, 84% of survey respondents rated employee experience as important, with 28% identifying it as one of the three most urgent issues facing their organisation. 94% of employers in Willis Towers Watson's 2021 Employee...
You’ve just started using Officevibe to measure employee engagement … now what?
Congratulations! By using Officevibe to measure and track employee engagement, you’ve taken a positive step towards improving your employee’s experience and building a better agency for your employees to work for (and your clients to work with). You’ve given your...
