Our Employee Retention Services
Our retention services enable you to listen to and understand your ideal employees and use the insight to build an agency they don’t want to leave.
We believe the key to employee retention is gathering – and acting on – employee feedback.
That’s why all of our employee retention services are based on embedding a Communicate, Listen, Understand, Act mindset into your agency.
Because if you’re not communicating with, and listening to, your people, you can’t understand and improve their experience, build an agency they want to work for or retain your ideal employees.
How FWPXA helps agencies communicate with, listen to
and understand, their people.
By managing surveys:
Annual employee surveys
Running annual surveys is a time-consuming task. Let us do the hard work and keep your time free for other priorities.
Employee engagement surveys are often used to measure your employee experience. But writing the questions, setting up the survey, analysing the results and identifying the next steps takes time. Time you don’t always have.
FWPXA can manage this whole process for you.
What we do:
- Develop a survey based on your specific areas of interest
- Create a comms plan to increase participation rate
- Analyse the survey responses
- Prepare a report sharing the findings and making recommendations
Employee pulse survey management
Outsource your regular employee surveys to someone who can regularly dedicate time to it.
Pulse surveys are a great way to check in with your employees on a regular basis. But they sure are time consuming. And, truth be told, you don’t always have the time, or people, to analyse the responses, engage in follow-up conversations and act on the findings month after month.
FWPXA can take this task off your to-do list.
What we do:
- Regularly check your pulse survey findings
- Highlight any red flags or immediate concerns
- Develop follow-up questions to dig deeper into any areas of opportunity
- Regularly check in with you, sharing the findings and making recommendations
Candidate experience surveys
Discover what job candidates think about your employer brand and recruitment process.
Finding, and hiring, the best candidates is costly and time consuming. So wouldn’t it be great to know that your recruitment marketing, processes and strategies were as effective and efficient as possible?
With candidate experience surveys, you can learn what’s driving applicants to apply and what their experience is like once they have applied; giving you the insight you need to improve your recruiting and hiring processes.
What we do:
- Develop a multi-touchpoint survey based on your individual recruitment process
- Survey your candidates – both the successful and unsuccessful.
- Understand their experience
- Prepare a report sharing the findings and making recommendations
By conducting interviews:
Onboarding interviews
Discover how your new employees experience those vital first few months with your agency.
Research shows your employee onboarding processes can impact not only your employees’ first few months, but also how long they go on to stay with your agency. So onboarding is an important part of the employee journey to get right.
By interviewing those new to your agency, you can uncover whether your new employees are getting off to the best possible start; giving you the insight you need to improve your onboarding processes and new employee experience.
What we do:
- Develop questions based on your specific onboarding processes and areas of interest
- Speak to your new employee
- Understand their experience
- Prepare a report sharing the findings and making recommendations
Employee exit interviews
Discover what your departing employees really think about working for your agency.
Many agencies are already experiencing the benefits of holding exit interviews with employees in their final days with the business.
But how do you know your employees are providing honest feedback and not censoring themselves for fear of offending anyone still with the agency or, worse still, the person holding the interview?
As ‘outsiders’, FWPXA can provide the impartiality often required to elicit genuine, truthful and actionable feedback from employee exit interviews.
What we do:
-
- Develop questions based on your specific areas of interest
- Speak to your departing employee
- Understand their experience
- Prepare a report sharing the findings and making recommendations
Employee ‘Stay interviews’
Discover what it is that keeps your ideal employees from looking elsewhere.
You know those employees who you want to clone to make your agency as efficient, effective and enjoyable as possible? They’re full of insight into your employee experience. So tap into it.
Give your ideal employees the opportunity to have their voice heard and use this insight to build and shape an agency that not only keeps them, but attracts and retains other like-minded people.
It’s not exactly Dolly the Sheep levels of cloning, but it’s a step in the right direction!
What we do:
-
- Develop questions based on your specific employees, agency culture and areas of interest
- Speak to a selection of your ideal employees one-on-one
- Understand their experience
- Prepare a report sharing the findings and making recommendations
By facilitating focus groups:
Employee focus groups
Better understand your survey results by digging deeper.
Have your survey results raised more questions than answers?
Are you looking for additional insight to explain some findings?
Maybe you’d like to run some possible changes past a group of employees to understand what impact they could have?
Employee focus groups can support employee surveys in a range of ways. But they are often best facilitated by an external party in order to continue to generate real, truthful, ‘anonymous’ insight.
FWPXA can run these focus groups for you.
What we do:
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- Develop a discussion guide based on your specific questions and areas of interest
- Speak to a cross-section of your current employees in a group
- Understand their experience or thoughts
- Prepare a report sharing the findings and making recommendations
How FWPXA helps agencies act on the insight and
improve their people experience
Each of the above services involves the preparation of a report which shares findings and makes recommendations.
But we don’t just leave it there.
Delivering action, not just insight:
Achieving change
Working together to implement the recommendations.
We are not satisfied simply leaving you with a report – we believe we owe your people more than that.
That’s why we can also work with you and your team to help you implement the recommendations and achieve the change your people are asking for.
So when you receive a report from FWPXA, the choice is yours. You can either implement the recommendations yourself (which saves you money) or work with us to help you implement the recommendations (which saves you time and means the job gets done).
From day one, Lynne brought enthusiasm in helping us to make AWA a great place to work. Something that was commented upon in glowing terms by those both inside and outside the business.
Clients we’ve supported with Retention
By the way, we don’t just help you with retaining your ideal employees, we also help you recruit them too
Check out our Recruitment Services page to see how we help you establish long-term recruitment strategies as well as supporting with your short-term recruitment needs.
